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Trusted by Families in Metro Detroit Since 1996

Our Commitment to Expert Service

QUESTIONS TO ASK AN

ESTATE SALE COMPANY

Finding The Right Estate Sale Company

By Mark Blondy CEO ESA along with Martin and Valetta Codina

Over the years I have been interviewed to conduct estate sales by over a thousand families. Each homeowner, trustee or executor has similar questions and concerns that they want to address. There is no such thing as a bad question. When you are about to put your faith into someone to sell a lifetime of family possessions, you want to get all the information up front so that you can be clear and confident on what to expect and that you are getting a fair deal.

Here I have listed some great questions to ask potential liquidation companies.

Before you interview an estate sale company there are a few things to sort out

What would I or my descendant want me or my family members to have?
What might my family want?
What if there are family conflicts?

If you have family you wish to involve in the process, let them know you are planning to have a sale. It is a good idea to set a deadline for the family member to pick out an heirloom. Your time is valuable and you have a job to do. Waiting for a relative to find a convenient time in their schedule should not hold you back. There are equitable ways to divide up belongings. Some family will not be available to assist you and that's just who they are and how it is. They say, you cant pick your family!

Now is the time to sort and keep from the estate what is important to you, either emotionally or because it is stipulated in the will. Once an item is sold at the sale, it will be difficult or next to impossible to get it back!

Do not throw things away. Let the estate sale company decide what will sell.

Estate Sale Company: The Phone Interview:

On the phone you will get a flavor of whom you are dealing with. After which, you may choose to set up a meeting in person.

The Americana Answers are in blue.

What are your fees? Remember experience speaks for itself. You get what you pay for!!! Our fees are based on the amount of work that needs to be done to properly complete the job at hand. Generally between 25-35%. We will also work on a flat fee on smaller households.
How long does it take to set up a sale? We like to have 2 weeks for research and advertising however, we have managed to set up sooner in a pinch.
How do you stage the contents of my home? Our expert staging crew will come in and work miracles!!
Do you belong to any associations? We are the founding members of the soon to be up and running Estate Sale Association.
How long have you been in the Estate Sales business? Since 1996.
What makes you stand out from other liquidation companies? Impeccability. Our many years of experience, attention to detail and our listening of you insures you will accomplish all of your transitional goals. Our contacts have grown over 10,000 people and we have an amazing crew. Our marketing and advertising people make awareness top priority.
How many Estate Sales a month does your company conduct? 1-2 families per month qualify for our services.
Tell me about your most successful sale. We were challenged to set up, advertise and clear a 7000 square foot home in 10 days. Mission Accomplished !!!
Are you bonded, insured? Yes
Do you remove any leftover items? Is there a charge for this? We will clear the home of leftovers as part of our service. Since we sell approximately 80-90% of the contents, not much is left however, any unsold items remain your property if you want to keep what is leftover. There is an hourly charge for this service.

You want to find an Estate Sale company that you like, and trust.

One that has a history of providing their clients with excellent service.

The Interview

How do they present themselves? Is care taken in grooming? Are they courteous and patient while answering your questions? You will encounter a professionally dressed and groomed representative at all times who will listen to your goals and create a plan that will have your goals realized within the allotted time frame.
How long will the Estate Sale process take? Approximately 2 weeks. Although we have the ability to conduct a sale in less time if needed.
Do they seem to know what they are talking about? We wrote the book on the estate sale process and continue to educate estate sale companies and newcomers into the business!
What security do they provide? What is your crowd control policy? We have roaming staff members throughout the home at all times. We maintain control of entry to a manageable group to prevent overcrowding and breakage.
Do you have furniture moving personnel? Yes, We have a professional furniture moving service on call at all times. Your home will never incur any damage and the furniture will arrive at it's new destination safe and sound.
How big a crew do they need to staff your estate sale? We will provide adequate staff for the size of the home. Whatever size home you have.
What do they do with the expensive possessions? Do they send them to an auction, or sell them through an estate sale? We will inform you of items that we feel we should sell at another venue on your behalf. We have the ability to maximize the return on collectibles & items of significant value such as art and jewelry.

Do some preliminary research before the estate liquidator arrives. Locate several valuable items and remember to point them out during their visit. Notice how they are being. Are they enthusiastic, clear, and respectful?

The Interview continued...

How do you keep track of items that are sold? At the end of the sale you will receive a list of items sold in a receipt book form.
When and how will I be paid? We pay out with 48 hours from the end of your sale.
What forms of payment to you accept? Cash, and ALL Major Credit Cards
Do you have references from past clients that I may call? Yes, An educated client is our best client. Please call our past clients. Request a reference list via email or snail mail.
What happens to the leftovers? Do you donate to charity, if so, do you provide a written valuation and a receipt? We will clear the home of leftovers as part of our service. There is no charge for this service. The items in the home remain your property if you want to keep what is leftover. We also provide donation services with complete inventory and tax receipts. For non donation items, we have relationships with several consignment partners in the area. We also may be able to place specific items in future estate sales.
What is the extent of your clean up after the sale? Are there any fees for this service? We provide complete clean up whatever is required. You wont even know we were there. Some services, such as house cleaning will be extra.

If they seem unclear in their answers or if they are impatient, this may be a red flag.

Ask around, your friends, family and colleagues may shed some light on questions they would ask an Estate Sale company.

I hope you found this guide to be helpful. Please feel free to call me for further consultation or to add questions you found to be relevant.

Americana Estate Sales Inc. 248-739-4197

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Mark Blondy is the owner of Americana Estate Sales Inc. and is the founder of the Estate Sale Association.

The purpose of the Estate Sale Association is to provide a means of overall support for estate sale companies through accreditation, education and resources.